Customer Service

For questions or concerns, please e-mail us at CustomerService@WhimsyGirls.com. All e-mails will be answered within 24 hours.

Orders

Presently, Whimsy Girls accepts payments through Paypal.

Because Whimsy Girls operates in Texas, we are required to collect 8.25% sales tax on orders shipped to a Texas address. Those who live outside Texas will not be charged sales tax for orders placed on Whimsy Girls, but should consult applicable tax laws in their state.

Cards will be charged when your order has been confirmed.

Order Status / My Account

Thank you very much for shopping at Whimsy Girls. If you would like to check on the status of your order, please visit our order status page.

If you prefer, you can also email us. Please provide us with the following information and a customer service team member will contact you:

Name, Order number, Items(s) ordered, Date of order

It is often necessary for us to contact the artisan to get a current update on the status of an order. This may take 24-48 hours in some cases, and we will respond to you as soon as possible.

Thank you again for your order and please let us know if you need further assistance. E-mail us anytime at CustomerService@WhimsyGirls.com

International Orders / Shipping

Whimsy Girls is pleased to offer international shipping on select items. To inquire about a specific product and receive a shipping quote, contact us at CustomerService@WhimsyGirls.com.

Please include the following fields in your correspondence:

  • Product Name & ID Number
  • Shipping Address – including Country & Postal Code
  • Telephone Number (optional)

Whimsy Girls customer service will gladly get back to you by the next day of business. Please note that any applicable duties or taxes imposed by the international destination country will be the responsibility of the customer upon delivery.

Shipping

All items are shipped via USPS Priority Mail. Shipping from Whimsy Girls is within 24 hours if the item is in stock. Some items ship within 10-14 days. Please be advised that during Halloween and Christmas season, the shipping will vary and there are some deadlines for ordering to receive the product on time. Please watch the main website for information.

Please also note that items ordered M-F will often be shipped in 1-2 days (see item or contact us if rush is required) however, items ordered on Saturday (after 10am Central) or Sunday will be shipped on Monday or the next available shipping day (USPS holidays). If there is any kind of delivery delay, you will be advised.

Standard shipping charges are based on the total price of an order and outlined in the chart below.

Total Price of Order Shipping Cost
Up to $50 $5.95
$50.01 to $100 $8.95
$100.01 and up Free

 

Gift Certificates

Whimsy Girls offers gifts certificates to help you give the perfect gift every time. Our gift certificates are available in $25 increments and will surely delight the lucky recipient. Please note that gift certificates are non-refundable, and must be used within one year of the issue date. Click here to order gift certificates.

Return Policy

Whimsy Girls is dedicated to customer satisfaction. If your purchase does not fulfill your needs for any reason, you can return your item for an exchange or refund. The following conditions apply:

  • Items must be returned in original condition (no damage) and in original packaging within 7 days of original arrival to your home
  • No items purchased from Sept 30-Oct 31 can be returned unless for a different size of the same item or unless it is within 3 days
  • Cost of re-shipping to your location for an exchange will be at the customer's expense
  • Shipping is non-refundable
  • Shipping will not be returned if an attempt was made for delivery and a notice was left, but it was never picked up
  • Refunds will only be made after we receive the item back

Cancellations

Whimsy Girls works to ship orders as quickly as possible. For this reason, we cannot guarantee that we will be able to cancel your order after it has been placed. If you need to cancel your order email us ASAP (within 3 business days of placing your order) at CustomerService@WhimsyGirls.com and we will attempt to cancel your order. If your order has already shipped, please see our returns policy for further instructions.